Writing to support and following your ticket

How to ask for help, report a bug or send beta feedback, and how the conversation with the team is followed.

Reviewed on September 3, 2026

Anything not covered in this help centre gets asked in Support and feedback, inside the app.

Opening a ticket

Go to Support (user menu).
Choose the type: Support, Beta feedback or Report a bug.
Add a short subject (optional) and describe the case in detail.
Attach a photo if it helps — for a bug, it almost always helps.
Send.

Following it

Under My tickets you have yours with their status: Open, Under review or Closed. You can reply inside the thread, and we notify you by email when the team answers. Replies are signed DomBound Team.

What to include in a bug report

What actually speeds up the fix:

What you were doing and what you expected to happen.
What happened, with a screenshot if you have one.
Which device and browser (mobile or desktop).
Whether it happens every time or was a one-off.

What support is not

Abuse by another person goes through reporting abuse, not a ticket: that route is moderation’s, it is anonymous to the person reported and it has its own timescales.
A lost password is recovered from the login screen. Remember that this returns your account but not your encrypted messages.

Frequently asked questions

How long do you take to reply?

It is a beta and the team is small: replies are written by hand, as soon as possible. You will get an email notification when there is an answer.

Can I attach a screenshot?

Yes, with «Attach photo». For a bug, a screenshot saves several messages.

Can support read my conversations?

No. Chat is end-to-end encrypted. The only way moderation reads a specific range is if you attach it to an abuse report yourself.

Where do I ask for a role change?

From Edit profile → «Change role», which opens the request with your reason. You can also write to support.

Did not find your answer?

Write to us from Support inside the app, or to hola@dombound.com. We reply, and we add whatever is missing here.

Contact support